Taking too long for Pixoto to paying out the winners of their contests

Paul Drajem

• February 07, 2022 19:58

I don't Understand what the holdup is. I've already been given excuses and was told this would get paid out by February 1 week this is not happened. 

This is what's owed to me. You have had more than enough time to pay this out even with covit issues.  it has been more than a month and was told I would be paid by the first week of February. It Is now the first week of February and no payment yet.

ANIMAL KINGDOM - THE BEST OF 10th place $10 canvas credit
LANDSCAPES - THE BEST OF second-place $100 Cash + $110 Canvas Print Credit and 6th: $10 Cash + $25 Canvas Print Credit

Total of $110 cash
$145 credit toward Canvas

1

• Official comment

  

  Pixoto Support

  • February 07, 2022 20:41

  We have just returned back to normal operations.  Unfortunately, staff that were involved in the payout process were affected.  You can expect payout within the next *2* days.  We also plan on introducing more contests with prizes this month. 
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  Paul Drajem

  • February 18, 2022 15:33

  Yes well you probably shouldn't have contest if you can't pay out in a timely fashion.I still have not received my canvas credits which I was told when I inquired I would get my credits in a few days and it's been over a few days. And once again not credited. Get with the program.

   

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  Pixoto Support

  • February 19, 2022 02:48

  Hello Paul,

  You were informed you would receive the canvas credits this week.  Sorry if there was any confusion with that. 

  The reason for the delay is it did require releasing part of our new system in order for them to take effect.  The credits are now in your account and you should see them from your cart page.  You can expect future award payouts to be done in a timely manor.

   

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