Email advice of contest awards
No email received for contests finishing 23rd October and 24th October advising awards.
Please arrange for these to be sent of resent as appropriate.
Perhaps there is a glitch which needs repairing.
Michael
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Official comment
Assignment vs Credits/Email/Notifications are 2 separate processes.
Credits are assigned at the same time the email is sent. Unfortunately, there has been a delay in sending out the emails/notifications as we have been trying out some improvements that separate the contest notifications when 2 contests close at the same time. Previously, they would be sent in the same email.
Expect on time delivery within the next couple days.
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Also not showing on my feed page.
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Hi Michael, can you please provide links to 2 contests you mention in your topic?
Regards, Jasenka0 -
Sorry Jasenka I am not st my pc.
The contests were:-
23/10 Castles Churches Abbeys
23/10 New: My favourite things #5
24/10 Letter A and/or D.
I hope this helps in the absence of links.
Michael
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Happened again today, no email re awards and nothing in my feed - Colored Stained Glass contest.
Feedback email received ok
Link below-
Photo Contest: Colored Stained Glass | Pixoto
Any news?
Michael.
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Hi Michael, thank you for the information. I forwarded this to our tech to check. I will let you know when I get a reply.
Regards, Jasenka0 -
Thank you Jasenka.
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I suspect the reason for there being no email notifications is that no awards have been issued for the last few days.
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Dennis,
if you check the three contests I have highlighted you will see that I achieved awards in all three, a first ten place in the coloured stained glass contest.
please investigate,
Michael
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Sorry, Michael. I wasn't referring to the contests, rather the daily awards. None of the daily category awards have been issued for several days now. Perhaps the two problems have a common technical root.
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Thank you for the update Dennis.
I hope you resolve the matter.
Michael.
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Hi Dennis, thank you for information about daily awards, I forwaded it to our tech to be checked and corrected.
Regards, Jasenka1 -
Sorry Dennis, I thought you were replying on behalf of Pixoto, I note that Jasenka has forwarded your concern.
Michael
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Hi Jasenka, awards were issued for 10/23 and 10/24 though not today. Also, there are no notifications whatsoever of awards any longer appearing in the Pixoto "Feed." Best regards, Dennis
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It also looks as though the weekly awards emails have not been sent and the contest finishing today.
Michael.
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Hi all, our tech is aware of the issues with rewards and reslving it slowly not to overburden the system.
Regards, Jasenka0 -
Thank you for the update Jasenka.
it appears emails are now being received and awards are appearing in my feed.
Thank you for your assistance.
Kind regards.
Michael
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Same as Michael, Jasenka. All seems back to normal.
Best, Dennis
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Well, I spoke too soon. No award notifications again today.
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I think I have the same problem as Dennis today.
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Don't think I got my credits for winning Michael's A and or D contest....would you check if these have been issued....maybe this latest glitch still ongoing?
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Emails now received and feed notifications received.
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Hi all, sorry for delay in reply. Until this is fixed completely it will e some delay in awards and following e-mails. Thank you for the patience.
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Have not seen 'Favorite Kitty Cat Pictures' contest for days....I entered a couple of images I think.... it only shows up in the voting now and then. There was another contest that disappeared altogether a while back too!!!??! Very odd.
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Hi, no one ever got back to me regarding receiving my winning credits for Michael's A and/or D contest during this glitch. Is there any way of checking? I don't think I ever got them. Also, as above, what happened to the disappeared contests?
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Hello Di, regarding credits we will check and let you know.
Regarding contest, it was deemed to mimic our category/subcategory and was de-listed. It went to voting stage and awards were assigned. Direct link to contest is here: https://www.pixoto.com/contests/favorite-kitty-cat-picturesRegards, Jasenka
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Hi Di, I have checked and credits for your Contest award for Michael's A and/or D contest were assigned on 2022-10-24 10:45:05 UTC.
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Hi Jasenka, many thanks for looking into and answering my queries....Di
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