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Email advice of contest awards

Comments

28 comments

  • Official comment
    Pixoto Support

    Assignment vs Credits/Email/Notifications are 2 separate processes.

    Credits are assigned at the same time the email is sent.  Unfortunately, there has been a delay in sending out the emails/notifications as we have been trying out some improvements that separate the contest notifications when 2 contests close at the same time.  Previously, they would be sent in the same email.

    Expect on time delivery within the next couple days.

  • Michael Moore

    Also not showing on my feed page.

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  • Pixoto Support

    Hi Michael, can you please provide links to 2 contests you mention in your topic?
    Regards, Jasenka

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  • Michael Moore

    Sorry Jasenka I am not st my pc.

    The contests were:-

    23/10 Castles Churches Abbeys

    23/10 New:  My favourite things #5

    24/10 Letter A and/or D.

    I hope this helps in the absence of links.

    Michael

     

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  • Michael Moore

    Happened again today, no email re awards and nothing in my feed - Colored Stained Glass contest.

    Feedback email received ok 

    Link below-

    Photo Contest: Colored Stained Glass | Pixoto

    Any news?

    Michael.

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  • Pixoto Support

    Hi Michael, thank you for the information. I forwarded this to our tech to check. I will let you know when I get a reply.
    Regards, Jasenka

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  • Michael Moore

    Thank you Jasenka.

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  • Dennis Bartsch

    I suspect the reason for there being no email notifications is that no awards have been issued for the last few days.  

     

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  • Michael Moore

    Dennis,

    if you check the three contests I have highlighted you will see that I achieved awards in all three, a first ten place in the coloured stained glass contest.

    please investigate,

    Michael

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  • Dennis Bartsch

    Sorry, Michael. I wasn't referring to the contests, rather the daily awards.  None of the daily category awards have been issued for several days now.  Perhaps the two problems have a common technical root.

     

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  • Michael Moore

    Thank you for the update Dennis.

    I hope you resolve the matter.

    Michael.

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  • Pixoto Support

    Hi Dennis, thank you for information about daily awards, I forwaded it to our tech to be checked and corrected.
    Regards, Jasenka

    1
  • Michael Moore

    Sorry Dennis, I thought you were replying on behalf of Pixoto, I note that Jasenka has forwarded your concern.

    Michael

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  • Dennis Bartsch

    Hi Jasenka, awards were issued for 10/23 and 10/24 though not today.  Also, there are no notifications whatsoever of awards any longer appearing in the Pixoto "Feed."  Best regards,  Dennis

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  • Michael Moore

    It also looks as though the weekly awards emails have not been sent and the contest finishing today.

    Michael.

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  • Pixoto Support

    Hi all, our tech is aware of the issues with rewards and reslving it slowly not to overburden the system.
    Regards, Jasenka

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  • Michael Moore

    Thank you for the update Jasenka.

    it appears emails are now being received and awards are appearing in my feed.

     Thank you for your assistance.

    Kind regards.

    Michael

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  • Dennis Bartsch

    Same as Michael, Jasenka.  All seems back to normal.  

    Best,  Dennis

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  • Dennis Bartsch

    Well, I spoke too soon.  No award notifications again today.  

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  • Michael Moore

    I think I have the same problem as Dennis today.

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  • Di Elderton

    Don't think I got my credits for winning Michael's A and or D contest....would you check if these have been issued....maybe this latest glitch still ongoing?

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  • Michael Moore

    Emails now received and feed notifications received.

     

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  • Pixoto Support

    Hi all, sorry for delay in reply. Until this is fixed completely it will e some delay in awards and following e-mails. Thank you for the patience.

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  • Di Elderton

    Have not seen 'Favorite Kitty Cat Pictures' contest for days....I entered a couple of images I think.... it only shows up in the voting now and then. There was another contest that disappeared altogether a while back too!!!??! Very odd.

     

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  • Di Elderton

    Hi, no one ever got back to me regarding receiving my winning credits for Michael's A and/or D contest during this glitch. Is there any way of checking? I don't think I ever got them. Also, as above, what happened to the disappeared contests?

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  • Pixoto Support

    Hello Di, regarding credits we will check and let you know.
    Regarding contest, it was deemed to mimic our category/subcategory and was de-listed. It went to voting stage and awards were assigned. Direct link to contest is here: https://www.pixoto.com/contests/favorite-kitty-cat-pictures

    Regards, Jasenka

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  • Pixoto Support

    Hi Di, I have checked and credits for your Contest award for Michael's A and/or D contest were assigned on 2022-10-24 10:45:05 UTC.

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  • Di Elderton

    Hi Jasenka, many thanks for looking into and answering my queries....Di

    1

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